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Information Security and Privacy

Keeping client data safe

Security is the foundation of our organization. SilkRoad Technology solutions have been built to keep your data safe. The SilkRoad Executive Leadership and Board of Directors are committed to preserving the confidentiality, integrity and availability of client data.

 
Organizational Security
All SilkRoad employees are required to complete security, privacy and compliance training during their onboarding experience and on an annual basis. We believe that information security is every employee’s responsibility in their day-to-day operations.

Infrastructure Security
SilkRoad provides best-in-class protection through its hardware, software and operations management. The infrastructure layer is designed in a defense and depth approach to provide the highest levels of system confidentiality, integrity and availability.

Operational Security
SilkRoad leverages industry-leading anti-malware solutions to ensure that any malicious behavior that attempts to penetrate the firewall, IPS and DMZ is caught at the server level and eradicated. SilkRoad leverages security solutions to continuously monitor the performance and safety of its solutions and network to mitigate risks and prevent system delays or outages.

 
 

System Monitoring and Redundancy

System Monitoring

SilkRoad’s IT infrastructure is subject to annual penetration testing and scanned monthly for vulnerabilities using industry-leading technology. A portfolio of tools is used to alert responsible groups of component failures and thresholds indicating problems.

 

System Redundancy

SilkRoad strives to eliminate any single point of failure by maintaining a highly available, secure environment that is ready for immediate failover. This is done through process flow among multiple devices and multiple service providers. This function is tested annually through our SOC 2 audit.

Data security shield

Security governance, risk and compliance

SilkRoad uses CIS Top 20, NIST and the ISO 27000 family of information security standards as the framework of our security practice.

These policies and practices are evaluated semi-annually through internal review and annually by an independent SOC 2 audit.

General Data Protection Regulation

SilkRoad is a processor of foreign data and maintains all GDPR related standards and requirements for its clients.

SilkRoad Technology also meets the requirements defined by the Swiss-U.S. Privacy Shield Framework and the EU-U.S. Privacy Shield Framework. These requirements are examined yearly.

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Encryption

Personally Identifiable Information

Personally identifiable information (PII) is encrypted throughout SilkRoad's applications and infrastructure.

Data commonly accepted as sensitive and needing encryption would be social security numbers, drivers license numbers and bank account numbers, as well as other fields determined by the client.

 

SilkRoad Technology clients can remain confident their data is protected, and the usability and availability of their data are preserved.

 

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