Airlines today face a constant swirl of changes and challenges, including security, high fuel prices, congestion, technology lags, labor relations, pilot shortages and more.
Despite these moving targets, one driving force remains in the spotlight for success: taking care of customers. And that’s not easy with today’s airline consumers, who have high standards for service and can quickly click a button on their mobile phone to express dissatisfaction. Instant consumer reviews and feedback lead to embarrassment and exposure in the way your brand and the employees who represent your brand appear.
That’s why it’s critical to inspire outstanding customer service from day one with an engaging, dynamic strategic onboarding program. Great service and passenger safety earn you more business. All of that starts with a motivated and prepared team.
Create a Wow New Hire Journey
It’s important to engage new hires from the minute they accept the offer. You need to guide their new hire journey, creating connections to the brand, the mission and business goals like service levels. Eliminate that period of radio silence and immediately have your new hires clicking for more content.
Learn how Accenture delivers a personalized experience anywhere in the world.Accenture Case Study
Help New Hires Face Their Firsts
What will the first training class be like? How will the management meeting go? How should a mistake be handled? What’s the best way to share an idea? Each instance may differ for the role or employee type. You want to be able to individualize and personalize that first year of firsts. This eBook will help you coach your new team with specific examples and tips – the Big Book of Firsts.Big Book of Firsts
Map Out the New Hire Journey
When a job applicant accepts a position, the first steps matter and leave an important impression. This onboarding checklist maps out a detailed journey and offers a great jump start to plan an awesome new hire experience.Employee Onboarding Roadmap
Learn how GE experienced a savings of
$6.5 million over 3 years
Global Operations, General Electric’s (GE) shared services, deployed SilkRoad Onboarding to replace a homegrown, largely paper-based, and mostly unautomated system for onboarding employees company-wide. The system, which the company has internally branded as GE Hire, reduced costs related to printing, mailing, and the processing of Forms I-9. It also improved productivity for staff whose jobs intersect with onboarding workflow.
Selecting the Best Onboarding Solution
To meet today’s new hire expectations, your onboarding system should deliver in 3 key areas. Is it exciting and engaging? Does it offer a personalized experience? Does it help simplify processes? This video offers a deep dive – Choosing the Right Onboarding System for Your Organization.Choosing an Onboarding System
NCSOFT uses its own gaming approaches to create a fun and engaging new hire experience
Those with automated onboarding see remarketing improvement in key business drivers like revenue and performance, market penetration, customer satisfaction, employee engagement and customer retention.