Client services team

Global Client Services

Our consultative advisors rationalize current business challenges and future desired state with people, process and technology solutions that decrease costs, mitigate risk and drive revenue performance.

We partner with HR to transform the talent experience by deepening the connection between employees, managers and executives to business strategy while simplifying and digitizing core HR processes to drive sustainable business performance.

CHRO Essentials

CHRO Essentials is a tailored, comprehensive service that turns your vision into an executable plan. As part of this strategic service, our senior HR and strategy experts will partner with you to analyze your current business processes, assess your strategy and vision, and deliver a detailed execution plan complete with milestones, resource investment, and measurable success metrics.

SilkRoad Workforce Agility Planning®

SilkRoad Workforce Agility Planning is a tailored, comprehensive solution that delivers an executable plan to address provisioning, security, communication and the transfer of work to preserve business continuity, security and productivity in the event of an emergency, natural disaster or pandemic. Our technology has intentionally designed and customizable workflows to implement immediate business changes, such as transitioning people to working remotely, changing business requirements or dynamic travel policies.

Our solution will clearly define a path forward for addressing business disruptions that consider a variety of scenarios, time frames and is scalable across jobs, business units and geographies. Adequate planning and execution decrease business and people risk as well as the costs associated with losses in productivity and customer service levels.

Consulting Services

Consult

Address unique business challenges and needs.

What works for one organization may not work for another. We’ll conduct a diagnostic assessment to understand the current state and experience. We seek to fully understand our clients’ unique needs and then leverage industry best-practice expertise to design and deliver tailored experiences aligned to business strategy.

Implement

Drive talent-led outcomes that mitigate risks, reduce costs and improve business performance.

We empower clients to drive talent strategies that help employees thrive in a changing workplace. Determine needs and opportunities of changing business models, design and redesign roles that provide optimal value to the organization, deliver experiences that align, enable and empower employees to execute organizational strategy. Transform how businesses compete, perform and get work done.

Process Optimization

Optimize

Simplify and digitalize processes and experiences to improve the customer experience for employees, managers and executives.

We help clients deliver an engaging employee experience while driving compliance and delivering the right content to the right people at the right time. Realize the full potential of your investment by leveraging our expertise and experience working with some of the world’s most complex global organizations.

Strategic Services

Convert business challenges into people-centric solutions

Experienced consultants and advisors that provide strategic insights and best practices to guide people, process and technology solutions aligned to organizational goals and desired revenue outcomes.

We’ll conduct a diagnostic to understand your current state and facilitate program future state visioning process engineering. Our strategic advisors will leverage their unique knowledge and client experience to optimize your talent strategy to drive measurable and meaningful outcomes.

Professional Services

Deploy and manage world-class software and solutions.

SilkRoad Technology Professional Services leverages project leadership and subject matter expertise to deploy systems using best practices and creative solutions. We’ll implement foundational security to stabilize and secure your solutions to protect your data and establish tailored integrations to enable rapid, seamless data sharing.

Managed Services is a retained, strategic partnership that enables HR teams to focus on high touch initiatives to achieve retention and organizational goals. Our Managed Services team acts as an extension of our client’s team to drive the adoption of solutions and new capabilities and ensure ongoing alignment with business changes to maximize the value of their investment.

 

Training Services

We offer a variety of training options, both live and on-demand, to help your team get up to speed in the manner that's most convenient to you and your organization.

SilkRoad Technology Training Services ensure that every client gets the most out of their investment. Training begins during implementation and we provide ongoing training options to support adoption and understanding of our solutions. We continuously engage clients with updated training as new features and functionality are released.

A Fortune 100 Aerospace and Defense Company sought to reimagine how the organization conducts onboarding.

After completing a design thinking exercise to understand the current state and envision a future state onboarding experience, our client sought expert validation of their future state onboarding prototype. SilkRoad Technology, led by a team of onboarding and process experts, evaluated and pressure tested the future state design. Using our Onboarding Maturity Assessment framework, the team appraised the design, classified its level of maturity and identified areas of opportunity to drive additional return from the onboarding experience.

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