Case Study

Qlarant Simplifies Life for HR and Employees with a Single, Complete Solution from SilkRoad Technology


  • Manual, paper intensive processes
  • Data entry into multiple, disconnected
  • Difficult to create audit reports
  • Old school candidate and employee


  • Automated processes saving time
  • Elimination of redundant data entry
  • Easy to create reports for ISO audits
    and more
  • Simpler, more engaging experience
    for new hires and employees

Qlarant, a national leader in quality, risk and innovation solutions, provides services to clients built around three core ideas: “see risks, solve problems, seize opportunities.”

As hiring and professional development needs continued to grow – and create a mountain of paperwork and data entry – the Qlarant HR team realized they needed to “seize an opportunity” internally. It was time to move to an integrated HR platform to power up reporting, eliminate paperwork and create a better employee experience.

Our mission was a single platform for the full employee lifecycle- recruiting, onboarding, learning and performance management. We needed to dramatically reduce paperwork and data entry while building an easier, more meaningful employee experience.
– Lauren Dulin, Qlarant


Qlarant selected SilkRoad Technology for the
company’s powerful combination of talent
management and global HR business expertise.
“We implemented the full suite, starting with
SilkRoad Onboarding as it was a critical need.
SilkRoad Recruiting was next, since recruiting
desperately needed automation. We replaced
our old performance system with SilkRoad
Performance and implemented learning
technology for the first time with SilkRoad
Learning,” said Lauren Dulin, Director of HR,

Qlarant experienced a big leap forward to
support hiring over 100 employees a year by
using SilkRoad Recruiting. That leap includes
broader posting on job boards, easier online
applications for candidates and less steps
through integrated background checks.
“Spreadsheets have been replaced by stronger
reporting,” explains Dulin. “We can pull data
quickly, which means status on candidates,
compliance and more is right at our fingertips.”



The company has also been able to create
a smooth transition and powerful new hire
experience once a candidate accepts an offer.
• Paperwork is completed before day one and
• Data transfer – automatic population of
background checks, HRIS and other SilkRoad
• No paper – electronic forms and workflows
simplify processes and tracking completion
• Customization by role, location or contract –
tasks and forms are specific to needs
• Compliance – document completion and
compliance tracked (ISO-certified and
auditors love)

In addition to efficiency, Qlarant created a consistent experience for its diverse workforce – from dentists and physicians to analysts and quality assurance professionals to contract employees. “The beauty of the SilkRoad onboarding process is that everyone gets the same experience. No matter where you are located, it’s consistent with the corporate office,” said Dulin. “We can even manage employee transitions like relocations, promotions and transfers using onboarding tasks.”

Qlarant was able to develop a more robust
training program through SilkRoad Learning. The
company expanded courses and made it easier
for employees and managers to participate by
centralizing information. Participation for new
hires is driven by tasks in SilkRoad Onboarding.
Employees can log on to sign up for classes,
receive reminders about the schedule and track
what’s completed. It’s also easier for managers
to know the status of training for their teams.
Reports compile results for ISO compliance, which
makes life easier for auditors.



Ease-of-use has risen to a whole new level
with SilkRoad Performance. “It’s so easy to administer, from creating forms to setting up review cycles,” said Dulin. “Our employees like it and find it simple to use, which was a big win since 42% of our workforce is remote.“ Employees and managers give the solution high marks for its ability to make remarks private or public. Dulin also stressed that it didn’t require any training – goals are easy to find, tasks require just a click and there’s a spot for notes.

By using a single platform to meet all employee lifecycle needs, Qlarant lived their mission of seizing the opportunity for a big impact. Benefits described by Dulin include decreased data entry into multiple systems, single employee records in one system and the ability to document for compliance. “Then there’s the big win in providing the same experience to everyone, no matter where they are or what they do,” said Dulin. “And when employees describe our processes as top notch – that’s a huge success.”



SilkRoad Technology’s software and services platform helps our clients attract, retain, and align people to their business. Our solutions start with Global Client Services to provide strategic HR and business expertise. SilkRoad then designs secure solutions tailored to your business requirements at scale for global companies. We deliver personalized experiences for employees to drive engagement across the employment lifecycle to enable measurable and better business outcomes.

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